Are you a digital-savvy leader with a passion for customer service and sales? Foundation Kia is seeking an experienced and motivated Automotive Internet/BDC Manager to lead our Business Development Center (BDC) and drive online sales performance. If you thrive in a fast-paced, results-oriented environment, this is your opportunity to join a growing and successful team.

POSITION OVERVIEW:

As the Internet/BDC Manager, you’ll oversee the online sales process and manage a team responsible for responding to internet leads, setting appointments, and converting prospects into dealership visits. You’ll play a key role in boosting digital engagement, maximizing lead conversion, and delivering an exceptional online customer experience.

✅ QUALIFICATIONS:

• 2+ years of experience in a BDC, internet sales, or automotive call center role (management experience strongly preferred)
• Strong leadership and team-building skills
• Proven track record of setting and achieving performance targets
• Excellent communication, organization, and problem-solving abilities
• Proficiency with CRM systems (e.g., VinSolutions) and Microsoft Office
• Knowledge of digital marketing and online lead generation is a plus
• Ability to work flexible hours, including weekends

• Manage all incoming internet and phone leads, ensuring timely and effective follow-up
• Supervise, train, and motivate BDC representatives to meet daily/weekly/monthly goals
• Develop lead handling processes and scripts to improve contact and appointment rates
• Monitor CRM performance and ensure accurate data entry and tracking
• Collaborate with the sales and marketing teams to align on promotions and digital campaigns
• Analyze reports and performance metrics to identify areas of improvement
• Maintain strong knowledge of inventory, product features, and financing options
• Ensure top-tier customer service throughout the online and appointment experience