This is a fantastic opportunity for someone to work in a fast-paced office, lettings properties in Cheltenham, Gloucester and surrounding areas. The team pride themselves on offering the best service to their landlords and tenants, and they are looking for a team member who can continue to offer an exceptional service. We are looking to recruit someone that’s ambitious, self-motivated and passionate about overall customer service.

SKILLS AND EXPERIENCE REQUIRED TO BE A SUCCESSFUL SENIOR PROPERTY MANAGER -

• Minimum of two years of experience in property, looking to accelerate your career
• The drive to hold a qualification in Residential Property (Lettings)
• Demonstrable Administration experience
• Proven experience working within a team
• Outstanding customer care/customer service experience
• Resilient, positive, organised, numerate and detail-oriented
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

YOU WILL BE RESPONSIBLE FOR:

• Productivity, efficiency, and retention of clients.
• Ensuring compliance, projects, implementing new processes and strategies and continual improvement.
• Maximising any opportunities.
• Ensuring both you and the team deliver excellent customer service.
• Working on your personal development.
• Role model effective and efficient communication within the branch and across the business.
• Contribute to the team discussions and development of company growth.

GENERAL ROLES & RESPONSIBILITIES

• Company meetings
• Attend and be involved in company meetings.
• Attend and partake in Department Meetings (Both weekly & Monthly)
• Ensure companywide standards, processes and procedures are upheld.
• Maintain the Staff standards for appearance, attitudes, and behaviours
• Ensure you achieve/exceed your personal and company targets
• Follow and partake in training and development
• Perform to a high standard in all aspects of your work
• Accountability for your managed portfolio & ensure processes followed
• Achieve add-on services KPIs
• Following company processes from start to finish.
• Deliver company processes.
• Deliver Quality Standard
• Compliance checking/ensuring legalities & company processes are correctly adhered to.