SKILLS:

• Strong leadership and team management capabilities.
• Excellent organizational and multitasking abilities.
• Analytical mindset with experience in performance tracking and process optimization.
• Problem-solving skills to proactively address operational challenges and risks.
• Proficiency in MS Office and HR/Operations management software.

WHO WILL EXCEL?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.
  Job Type: Full-time
  Pay: AED12,000.00 - AED15,000.00 per month

Education:

• Bachelor’s (Preferred)

Experience:

• Operations: 10 years (Required)

Location:

• Dubai (Preferred)

Team noon has some of the fastest, smartest, and hardest-working people we’ve encountered. With a young, aggressive, and talented team, we’re driving major missions forward. As a part of the Heroes team, We are seeking a proactive and strategic professional of rider Operations to oversee and support the Operation Leads who manage teams of delivery riders. Reporting directly to senior management, the Assistant Manager will play a key role in optimizing rider operations, ensuring seamless onboarding, performance management, and compliance. This role requires strong leadership, problem-solving, and operational efficiency to maintain a high-performing and engaged rider workforce.

• Oversee the end-to-end onboarding and pre-deployment process, ensuring medical and visa appointments, DL bookings, and all compliance requirements are met efficiently.
• Monitor and control the absconding rate of riders, implementing proactive measures to reduce attrition and unauthorized absences.
• Ensure all riders receive and adhere to company policies, compliance regulations, and operational guidelines.
• Track and analyze rider performance metrics to ensure they are consistently achieving top earnings within the ecosystem.
• Work closely with Operation Leads to provide riders with guidance, motivation, and necessary resources to enhance their productivity.
• Develop and implement performance improvement plans for underperforming riders.
• Address and resolve escalated rider concerns, particularly regarding payouts, work conditions, and compliance.
• Maintain strict control and tracking of assets allocated to riders, including bikes, uniforms, safety gear, and other company-issued equipment.
• Implement processes to reduce loss, damage, and unauthorized use of company assets.
• Collaborate with relevant teams to ensure proper documentation and retrieval of assets from riders upon exit or termination.
• Design and implement processes for managing accidents or incidents involving riders, ensuring prompt response, documentation, and resolution.
• Work closely with insurance providers, legal teams, and operational departments to streamline accident reporting and claims processes.
• Analyze incident trends and introduce safety training or interventions to reduce accidents and liability.
• Supervise and mentor Operation Leads, ensuring alignment with business goals and best practices.
• Continuously assess and improve rider onboarding, management, and support processes to enhance efficiency and satisfaction.
• Leverage data and feedback to identify operational gaps and implement strategic improvements.