KNOWLEDGE, SKILLS & ABILITIES

• Ability to perform work accurately and completely, and in a timely manner
• Communication skills, verbal and written
• Proficiency in MS Office – Intermediate
• Proficiency in MS Excel – Intermediate
• Proficiency in Power BI
• Knowledge of working with Power BI on-premises data gateway
• Knowledge of DAX queries in Power BI Desktop
• Knowledge of integrations and API development
• Ability to connect to multiple data sets, import data, and transform the data to support data visualizations and further analyses
• Ability to create advanced level calculations on data sets
• Proficiency in delivering data visualizations to internal customers based on project requirements
• Ability to compile statistics and prepare statistical reports
• Time management skills
• Listening skills
• Ability to prioritize multiple projects
• Attention to detail and the ability to evaluate data against expected results
• Ability to influence change through innovation and process improvement
• Ability to think analytically for translating data into informative visuals and reports
• Ability to communicate to executive audiences and deliver results through influence
• Ability to build relationships and collaborate within a team, internally and externally

EDUCATION

• Bachelor’s degree in Business Administration or related field (Preferred)
• In lieu of the above requirements, relevant experience will be considered.

EXPERIENCE

• 2+ years business analysis experience (Microsoft Power stack, i.e. Power BI, Excel, Power Pivot, Power Apps, Power Automate) or data visualization experience (Preferred)

ROLE SUMMARY

The Business Analyst will ensure the operational efficiency and excellence of the client experience program, specifically within Marketing Operations. This position will be responsible for supporting projects by capturing system/functional requirements, process requirements, designing, developing, and deploying technology solutions, documentation, and training to enhance and streamline various business unit functionality. They will support obtaining and analyzing client feedback through surveys in addition to tracking key metrics and providing actionable insights that enhance client satisfaction. Additionally, they will support brand strategy by ensuring that the client experience is consistent with JE Dunn’s brand promise and values at every touchpoint. The role will focus on facilitating internal processes, supporting seamless client feedback integration, and ensuring client experience efforts align with the overall brand strategy. All activities will be performed in support of the strategy, vision, and values of JE Dunn.

• Autonomy & Decision-Making: Makes decisions on routine matters, provides recommendations to supervisor, and refers all exceptions to supervisor.
• Career Path: Senior Business Analyst