Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

THE TEAM

Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.
Are you looking for a role where you can establish a deep and long term relationship with your client while delivering ongoing support and enhancements for technology and business processes through long-term contracts? Join us where you will have the opportunity to work with cutting-edge platforms like SAP, Oracle, ServiceNow, and Workday Financials. We leverage AI, automation, and analytics to streamline operations, ensuring our clients’ success. Apply now and become part of a team that drives innovation and
excellence!

QUALIFICATIONS

Required

• Bachelor of Engineering or equivalent degree
• 5 years experience in supporting SAP Industry Specific Solution for Utilities (ISU) solution; data analytics solutions including BW, HANA, SAC, BOBJ, BODS; and OpenText, VIM, Exstream, and Archive Center technologies
• 5 years experience in leading AMS service delivery, and managing SAP projects
• Experience in identifying and pursuing innovation and automation opportunities for SAP ISU and SAP ECC solutions
• 5 years experience in maintaining and enhancing an integrated ecosystem of packaged technologies and COTS solutions including OpenText, OneSource, and Hyperion
• Experience managing service delivery for technologies including SAP ISU, Data Analytics such as BW, HANA, SAC, BOBJ, BODS, OpenText VIM, Exstream, Archive Center
• 5 years experience in scoping, estimating, pricing, and delivering projects involving application upgrade, migration, and improvements
• Ability to travel up to 80% on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred

• Ability to build and maintain relationships with client’s IT and business leaders
• Ability to lead executive conversations and facilitate governance cadences

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 - $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance

As a Manager, you will serve as the main point of contact for clients regarding all AMS delivery matters and will oversee daily operations of the application support and maintenance team.

Illustrative activities include:

• Ensure adherence to SLAs and KPIs for incident resolution and service requests.
• Lead and mentor AMS team members to ensure high performance and professional growth.
• Conduct regular service review meetings with clients and internal stakeholders.
• Monitor and report on service delivery performance using dashboards and analytics.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Manage resource allocation and team scheduling to ensure optimal coverage.
• Facilitate root cause analysis and problem management for recurring issues.
• Support contract management activities, including renewals, scope changes, and upselling opportunities.