QUALIFICATIONS:

• High School Diploma or GED
• Certified Food Protection Manager Certification (Can schedule and receive once hired)
• 5 years customer service experience required.
• 2 years of management experience required.
• Experience in JIT inventory management.
• Ability to lead a team.
• Availability to work around peak hours, including nights, early mornings, weekends, and holidays, along with a rotating schedule to ensure all employees are properly trained and proving speed and a legendary experience to each customer.
• Training and willingness to continue learning about food and beverage preparation.
• Exceptional listening and communication skills.
• Ability to walk, bend, and stand for extended periods.
• Commitment to customer satisfaction and service excellence.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
• Ability to read and speak English proficiently.
• Strong ability to multi-task.
• Strong basic mathematical skills.
• Ability to problem solve quickly.
• Ability to follow directions.

PHYSICAL REQUIREMENTS:

• Ability to stand for 8 hours or more per shift.
• Repetitive motions.
• Ability to bend, stoop or kneel as needed.
• Must be able to lift up to 30 pounds at times.
• Ability to stand/walk for long periods of time.
• Use of hand dexterity for writing, grabbing, pulling, twisting, shaking
• Cleaning and restocking work areas, emptying trash, and sanitizing equipment and utensils.
• Exposure to semi-loud noises due to proximity to operating roads, and drive thru lanes at stores along with equipment sounds.

• It is your duty to run your BFJ successfully, increasing sales and hitting sales targets and labor targets set for your BFJ location.
• Provide leadership for the baristas through ?being the example? and providing training as needed.
• Follow set building, health, and BFJ culture standards; always remaining compliant in all areas.
• Create a platform for involving and inspiring all employee to succeed in everything they do.
• Ensure that your BFJ has the right people doing the right things in the right way to deliver a legendary experience for every customer.
• Oversee and be responsible for all the employees at your BFJ: hiring, training, coaching and discipline, etc.
• Ensure your BFJ is prepared to serve customers each day and that it meets all quality standards.
• Precents oneself in a professional manner, be in proper dress attire and wear the approved uniform.
• Maintain good business practices as outlined by upper management.
• Lead, inspire, and develop each member of the crew to achieve our mission:
• Maintains staff by recruiting, selecting, and training employees.
• Continuous training of employees on drinks preparation and proper use of coffee equipment.
• Maintains and clean, well-stocked and orderly work environment.
• Coordinates with vendors and order supplies, as needed.
• Maintains updated records of daily, weekly, and monthly revenues and expenses.
• Primary responsibility is to model and meet all expectations of all positions under your supervision.
• Hold monthly store meetings and monthly safety meetings.
• Communicate, teach, and prepare the Barista?s of all upcoming monthly specials and promotions.
• Communicate with your District Manager and/or Operations Manager and assist in identifying and remedying problems deserving attention and store maintenance issues.
• Lead and attend all mandatory meetings.
• Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook.
• Enforces food safety regulations.
• Ensures a safe, secure, and legal work environment.
• Enforces local, state, and federal labor and employment laws.
• Manages Scheduling-Shifts, time-off, and coverage. (Managers must be available to cover any shift per business needs or in the event staff cannot cover).
• Communicates job and performance expectations in addition to delegation of job duties.
• Maintains quality service by enforcing quality and customer service standards along with quick service expectations.
• Escalate customer complaints to the District Manager to resolve quality and customer service complaints if you are not able to resolve the complaint.
• Reporting: Invoicing, bills, deposits, Balance of daily Numbers-Overages and Shortages
• Daily, weekly, and monthly reporting and communication with District Manager.
• Available for on-call issues outside of normal scheduled shift hours.
• Working a rotating schedule to see all employees for training and to improved customer experiences.
• Performs other related duties as assigned.