JOB DESCRIPTION

We are looking for a dedicated HR Helpdesk Associate to be the first point of contact for employee inquiries. In this role, you’ll provide excellent customer service and support on a variety of HR-related topics, including payroll, benefits, company policies, and HR systems. You’ll be responsible for resolving issues promptly or escalating them to the appropriate HR specialist. This position requires strong communication skills, a knack for problem-solving, and a commitment to maintaining confidentiality.
Job Type: Full Time
Location:Aguadilla,PR

BASIC QUALIFICATIONS

• High School Diploma or GED Equivalent
• At least 1 year of experience in a customer service or administrative role.

PREFERRED QUALIFICATIONS

• Experience working in a human resources department or HR-related field.
• Familiarity with HR information systems (HRIS) like Workday, SAP, or Oracle.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to handle sensitive and confidential information with discretion.
  Job Type: Full-time

Benefits:

• Health insurance

Work Location: In perso

• Respond to and resolve employee questions and issues via phone, email, and a ticketing system.
• Provide accurate information on HR policies, procedures, and benefits.
• Escalate complex issues to senior HR team members or other departments as needed.
• Maintain detailed and accurate records of all employee interactions and resolutions in the HR system.
• Guide employees on how to use self-service HR tools and resources.
• Participate in HR projects and initiatives to improve the employee experience.
• Assist with new hire onboarding and data entry.
• Maintain strict confidentiality of all employee information.