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Support Analyst, Advanced Operations Solutions (Systems) at AIA
Tampines, Northeast, Singapore - Full Time
Skills Needed
Working Experience, Interpersonal Skills, Communication Skills, Computer Science, Lean Six Sigma, Web, Requirements Gathering, Mobile
Specialization
Computer Science, Business, IT
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Boutique Manager at THE SWATCH GROUP SEA S PTE LTD
Singapore 238801, Central, Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technician cum Driver at TSH GAS PTE LTD
Singapore 508955, , Singapore - Full Time
Skills Needed
Leaks
Specialization
Secondary or ite or any relevant welding technical certificates
Qualification
Trade Certificate
Pricing Analyst (APAC & G. China) at Agilent Technologies Inc
Remote, Maluku Utara, Singapore - Full Time
Skills Needed
Statistical Modeling, Data Manipulation, Python, Computer Science, Mathematics, Data Science, Economics, Regression Analysis, Communication Skills, Sql, Predictive Modeling, Financial Analysis, Qlik, Statistics
Specialization
Data science statistics mathematics economics computer science or a related field
Qualification
Graduate
Experience Required
Minimum 4 year(s)
IT Business Engineer Lead – Core Banking (Temenos Transact) at Nagarro
Remote, , Singapore - Full Time
Skills Needed
Securities, Derivatives, Agile, Fixed Income, Sc, Structured Finance, Equities
Qualification
Graduate
Experience Required
Minimum 15 year(s)
Robotics Localisation Research Engineer at DSO National Laboratories
Singapore 118225, , Singapore - Full Time
Skills Needed
Robotics, Computer Engineering
Specialization
Aeronautical engineering computer engineering computer science mechanical engineering electrical engineering
Qualification
Graduate
Senior Assistant Manager / Assistant Manager, CET (Services) at Singapore Institute of Technology
Singapore 828608, , Singapore - Full Time
Skills Needed
Pivot Tables, Excel, Powerpoint, Microsoft Word, Security Protocols, Interpersonal Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Client Relationship Representative at Lenovo
Central Singapore, , Singapore - Full Time
Skills Needed
Customer Satisfaction, Sales Plan, Client Coverage, Account Planning, Customer Acquisition, Technology Solutions, Business Acumen, Customer Requirements, It Sector, Revenue
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Studio Administrative Assistant at Pilates Fitness
Singapore 555981, , Singapore - Full Time
Skills Needed
Working Experience, Customer Service
Qualification
Graduate
Experience Required
Minimum 1 year(s)
QC Lab Intern at Alcon
Tuas, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Research Assistant/Intern (Microalgae cultivation and production) at TumCreate
Singapore 138602, Central, Singapore - Full Time
Skills Needed
Professional Development, Project Based Learning, Sustainability, Inoculation, Biotechnology, Media Preparation, Completion, Chemical Engineering, Environmental Engineering, Creativity, Operations, System Maintenance, Engineers, Bioprocess, Food Science
Specialization
Chemical, Engineering, Technology
Qualification
Graduate
(Senior) Manager - Assistant Director - Operations Support Services (Genera at National University Hospital
Singapore 119228, , Singapore - Full Time
Skills Needed
Teams, Communication Skills
Qualification
Graduate
Customer Service & Administrative Executive at FORAGERS PTE LTD
Singapore 238959, , Singapore - Full Time
Skills Needed
Crm Software, Professional Development, Dental Insurance, Customer Service, Health Insurance, Interpersonal Skills, Vision Insurance
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Centre for Creative Learning Executive at SINGAPORE REPERTORY THEATRE LTD
Singapore 059763, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Instrumentation/Controls Engineer at KBR
Singapore 339949, Central, Singapore - Full Time
Skills Needed
Communication Skills, Gas, Hydrocarbon, System Architecture, Functionality, Super User
Specialization
Engineering
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Desktop/IT Support Engineer at JK Technology Pte Ltd
Singapore 417943, Central, Singapore - Full Time
Skills Needed
Information Technology, It Support
Specialization
Information Technology, Technology
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Legal Counsel at REC Group
Singapore 189721, , Singapore - Full Time
Skills Needed
Reasoning Skills, Business Acumen, English, Communication Skills, Renewable Energy
Specialization
Law
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Intern, Brand Strategy & Activation (lyf) at CapitaLand
Central Singapore, Southeast, Singapore - Full Time
Skills Needed
Accountability, Brand Strategy, Operations
Specialization
Business
Qualification
Graduate
Senior Manager, Youth Mental Health, Health Models and Capability Developme at Agency for Integrated Care Pte Ltd
Singapore 069110, , Singapore - Full Time
Skills Needed
Mental Health, Presentation Skills, Groups, Communication Skills, Project Management Skills
Specialization
Healthcare related discipline with preference for mental health qualification
Qualification
Graduate
Sales Development Representative at Webdorks Pte Ltd
Singapore 658065, Central, Singapore - Full Time
Skills Needed
Linkedin, Uncertainty, Scratch, Commission, Automation Tools, Flexible Schedule, Xero
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Support Analyst, Advanced Operations Solutions (Systems) at AIA
Tampines, Northeast, Singapore -
Full Time


Start Date

Immediate

Expiry Date

04 Sep, 25

Salary

0.0

Posted On

05 Jun, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Working Experience, Interpersonal Skills, Communication Skills, Computer Science, Lean Six Sigma, Web, Requirements Gathering, Mobile

Industry

Information Technology/IT

Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About the Role
As a Solutions Analyst, you will be responsible for supporting the execution and implementation of the system enhancements, new products, and projects in Life Operations, focusing on Claims.

Responsibilities:

  • Actively involved in delivery and implementation of Claims System enhancements, implementation of new products, and projects requested by the business across different claims types (Healthshield, Minor/Major claims etc). These enhancements may encompass changes related to Integral Life, ClaimEz Application, artificial intelligence (AI) and optical character recognition (OCR).
  • Conduct a thorough analysis of end-to-end business process, systems, and data related to operations.
  • Create business process mappings (AS-IS & TO-BE), to ensure that process is lean prior to implementation of the automation.
  • Develop thorough user requirements that align with current and anticipated business needs, while also keeping in mind future changes.
  • Facilitate and prioritize the changes with the users and other key parties if there are gaps so that the agreed launch timeline will not be impacted.
  • Ensure business requirements are clearly articulate, translated and documented for efficient delivery.
  • Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
  • Serves as the intermediary between the technology and business teams, facilitating the development and implementation of new systems or improvements to existing ones.
  • Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).
  • Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for test execution.
  • Execute the UAT and review the results, work closely with stakeholders to resolve UAT defects if any.
  • Provide UAT signoff after ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
  • Perform post implementation verification prior to project closure.
  • Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
  • Provide guidance to Analyst and Support Specialist.
  • Prepare end user training guide and train the trainer prior to implementation.
  • Actively seek continuous improvements in area of expertise and continue to be relevant to the business.

Requirements:

  • Diploma or Degree Holder in Business IT, Computer Science or a related discipline.
  • Experience in requirements gathering and managing delivery of life/health insurance systems and integrations
  • Experience in UAT, follow through the defects resolution and ensure all defects are resolved.
  • 1 to 2 years working experience in life insurance claims operations and/or Claims background with knowledge in both operation and system areas
  • Knowledge on Healthshield, minor and major claims
  • Experience in digital products or services (mobile or web)
  • Certifications in Lean Six Sigma and/or Prince 2 is preferred.
  • Integral Life (Life 400/Asia AS400) background preferred
  • Good verbal and written communication skills and good interpersonal skills
  • Ability to work in fast paced, challenging environment while attending to multiple projects
  • Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/ supervision
  • Strong analytical and problem-solving skills, and ability to make decisions.
  • Meticulous and able to manage priorities to meet deadlines.
  • Positive attitude and willingness to be a team player who can share and learn, as well as guide other team members

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date

Responsibilities
  • Actively involved in delivery and implementation of Claims System enhancements, implementation of new products, and projects requested by the business across different claims types (Healthshield, Minor/Major claims etc). These enhancements may encompass changes related to Integral Life, ClaimEz Application, artificial intelligence (AI) and optical character recognition (OCR).
  • Conduct a thorough analysis of end-to-end business process, systems, and data related to operations.
  • Create business process mappings (AS-IS & TO-BE), to ensure that process is lean prior to implementation of the automation.
  • Develop thorough user requirements that align with current and anticipated business needs, while also keeping in mind future changes.
  • Facilitate and prioritize the changes with the users and other key parties if there are gaps so that the agreed launch timeline will not be impacted.
  • Ensure business requirements are clearly articulate, translated and documented for efficient delivery.
  • Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
  • Serves as the intermediary between the technology and business teams, facilitating the development and implementation of new systems or improvements to existing ones.
  • Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).
  • Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for test execution.
  • Execute the UAT and review the results, work closely with stakeholders to resolve UAT defects if any.
  • Provide UAT signoff after ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
  • Perform post implementation verification prior to project closure.
  • Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
  • Provide guidance to Analyst and Support Specialist.
  • Prepare end user training guide and train the trainer prior to implementation.
  • Actively seek continuous improvements in area of expertise and continue to be relevant to the business
Support Analyst, Advanced Operations Solutions (Systems) at AIA
Tampines, Northeast, Singapore - Full Time
Skills Needed
Working Experience, Interpersonal Skills, Communication Skills, Computer Science, Lean Six Sigma, Web, Requirements Gathering, Mobile
Specialization
Computer Science, Business, IT
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Boutique Manager at THE SWATCH GROUP SEA S PTE LTD
Singapore 238801, Central, Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technician cum Driver at TSH GAS PTE LTD
Singapore 508955, , Singapore - Full Time
Skills Needed
Leaks
Specialization
Secondary or ite or any relevant welding technical certificates
Qualification
Trade Certificate
Pricing Analyst (APAC & G. China) at Agilent Technologies Inc
Remote, Maluku Utara, Singapore - Full Time
Skills Needed
Statistical Modeling, Data Manipulation, Python, Computer Science, Mathematics, Data Science, Economics, Regression Analysis, Communication Skills, Sql, Predictive Modeling, Financial Analysis, Qlik, Statistics
Specialization
Data science statistics mathematics economics computer science or a related field
Qualification
Graduate
Experience Required
Minimum 4 year(s)
IT Business Engineer Lead – Core Banking (Temenos Transact) at Nagarro
Remote, , Singapore - Full Time
Skills Needed
Securities, Derivatives, Agile, Fixed Income, Sc, Structured Finance, Equities
Qualification
Graduate
Experience Required
Minimum 15 year(s)
Robotics Localisation Research Engineer at DSO National Laboratories
Singapore 118225, , Singapore - Full Time
Skills Needed
Robotics, Computer Engineering
Specialization
Aeronautical engineering computer engineering computer science mechanical engineering electrical engineering
Qualification
Graduate
Senior Assistant Manager / Assistant Manager, CET (Services) at Singapore Institute of Technology
Singapore 828608, , Singapore - Full Time
Skills Needed
Pivot Tables, Excel, Powerpoint, Microsoft Word, Security Protocols, Interpersonal Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Client Relationship Representative at Lenovo
Central Singapore, , Singapore - Full Time
Skills Needed
Customer Satisfaction, Sales Plan, Client Coverage, Account Planning, Customer Acquisition, Technology Solutions, Business Acumen, Customer Requirements, It Sector, Revenue
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Studio Administrative Assistant at Pilates Fitness
Singapore 555981, , Singapore - Full Time
Skills Needed
Working Experience, Customer Service
Qualification
Graduate
Experience Required
Minimum 1 year(s)
QC Lab Intern at Alcon
Tuas, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Research Assistant/Intern (Microalgae cultivation and production) at TumCreate
Singapore 138602, Central, Singapore - Full Time
Skills Needed
Professional Development, Project Based Learning, Sustainability, Inoculation, Biotechnology, Media Preparation, Completion, Chemical Engineering, Environmental Engineering, Creativity, Operations, System Maintenance, Engineers, Bioprocess, Food Science
Specialization
Chemical, Engineering, Technology
Qualification
Graduate
(Senior) Manager - Assistant Director - Operations Support Services (Genera at National University Hospital
Singapore 119228, , Singapore - Full Time
Skills Needed
Teams, Communication Skills
Qualification
Graduate
Customer Service & Administrative Executive at FORAGERS PTE LTD
Singapore 238959, , Singapore - Full Time
Skills Needed
Crm Software, Professional Development, Dental Insurance, Customer Service, Health Insurance, Interpersonal Skills, Vision Insurance
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Centre for Creative Learning Executive at SINGAPORE REPERTORY THEATRE LTD
Singapore 059763, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Instrumentation/Controls Engineer at KBR
Singapore 339949, Central, Singapore - Full Time
Skills Needed
Communication Skills, Gas, Hydrocarbon, System Architecture, Functionality, Super User
Specialization
Engineering
Qualification
Graduate
Experience Required
Minimum 7 year(s)
Desktop/IT Support Engineer at JK Technology Pte Ltd
Singapore 417943, Central, Singapore - Full Time
Skills Needed
Information Technology, It Support
Specialization
Information Technology, Technology
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Legal Counsel at REC Group
Singapore 189721, , Singapore - Full Time
Skills Needed
Reasoning Skills, Business Acumen, English, Communication Skills, Renewable Energy
Specialization
Law
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Intern, Brand Strategy & Activation (lyf) at CapitaLand
Central Singapore, Southeast, Singapore - Full Time
Skills Needed
Accountability, Brand Strategy, Operations
Specialization
Business
Qualification
Graduate
Senior Manager, Youth Mental Health, Health Models and Capability Developme at Agency for Integrated Care Pte Ltd
Singapore 069110, , Singapore - Full Time
Skills Needed
Mental Health, Presentation Skills, Groups, Communication Skills, Project Management Skills
Specialization
Healthcare related discipline with preference for mental health qualification
Qualification
Graduate
Sales Development Representative at Webdorks Pte Ltd
Singapore 658065, Central, Singapore - Full Time
Skills Needed
Linkedin, Uncertainty, Scratch, Commission, Automation Tools, Flexible Schedule, Xero
Qualification
Graduate
Experience Required
Minimum 1 year(s)
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