Recruitment and Engagement Coordinator Job Description
Klipsch Senior Care, LLC. d/b.a. Home Instead
Objective: The Recruitment and Engagement Coordinator at Klipsch Senior Care will drive our mission to expand compassionate in-home care for aging adults, directly contributing to our 12.5% year-over-year hours of care growth goal, while simultaneously fostering a high-quality culture and reducing Care Professional turnover. This role is responsible for the recruitment, development, and engagement of Care Professionals, leading all training programs, and promoting a positive and supportive work environment.
At the heart of Klipsch Senior Care are our core values: Empathy, Caring, Respect, Love, Integrity, Positive Energy, Passion, Patience, Persistence, Professionalism, and Community Focus. These core values help us to live our vision statement of “Making lives better: every day, every interaction.” By embodying these principles, this role will become a trusted resource within the community and a valued mentor to our Care Professionals.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Associate’s degree preferred.
• One year of facilitation/training experience or an equivalent combination of education and additional work experience may be considered.
• Experience with Microsoft Teams and other virtual meeting platforms is required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must have an understanding of and uphold the policies and procedures established by Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• Must present a professional appearance and demeanor
• Must have the ability to operate HI technology systems
• Must have computer skills and be proficient in ATS programs, Word and Excel
• Must be able to work evenings or weekends as required

PRIMARY RESPONSIBILITIES:

• Reflect the core values of Klipsch Senior Care (d.b.a. an independently owned and operated Home Instead franchise).
• Maintain ATS system, addressing and engaging all leads/applications
• Scheduled and conduct Care Professional Interviews
• Schedule and lead Care Professional orientation and new hire training including Alzheimer’s and Dementia Training and continuing education learning plans required to meet Home Instead® Standards.
• Evaluate and update all orientation and training materials as needed.
• Work in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Schedule and conduct Care Professional annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution.
• Develop engagement strategies to promote Care Professional retention and satisfaction.
• Achieve NET Care Professional goals for the location
• Prepare and publish the monthly newsletter.
• Develop, plan, and facilitate quarterly Care Professional Meetings.
• Ensure Home Instead standards are met and upheld.
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and SHA.
• Demonstrate open and effective communication with leadership team, colleagues, Care Professionals, clients, and family members.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Maintain regular attendance at the office to execute job responsibilities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities but will act In a HR capacity assisting with the hiring and ongoing performance based coaching of all Care Professionals.