Job Title Receptionist
Responsible to Front of House Manager/ General Manager
Date May 2024
Hours 35 hrs per week, 7 hr shifts, 5 days over 7 which will include evenings and weekends

Experience:

• Reception: 1 year (required

JOB PURPOSE

To provide the highest possible standard of reception services to all customers. To respond to enquiries, provide efficient billing and check in/out services. To encourage sales and provide a focal point for the collection and flow of information at Wortley Hall.

PRINCIPAL RESPONSIBILITIES

• To be pro-active in greeting and welcoming customers on arrival and ensuring that all initial needs and requirements are met.
• To operate booking, billing, payment and invoicing systems and procedures effectively, ensuring that all monies are secure and any discrepancies reported.
• To facilitate the smooth flow of information and communications to all departments and managers. To maintain confidentiality with regard to information collected.
• To deal with all customer enquiries in an effective and efficient manner
• To fulfil administrative duties and to provide clerical support as required
• To ensure that the reception area is tidy and clean at all times and that any Health & Safety issues are reported to a Health & Safety Officer/Manager
• To be pro-active in chasing up conference bookings and ensure that all welcome packs are ready for the conference’s arrival.
• To ensure that the till balances and that all appropriate invoices and statements are filed in the absence of the Accounts Clerk.
• To work effectively as part of the Wortley Hall team to ensure the highest level of customer satisfaction.
• To continually develop yourself and others in your role at Wortley Hall and seeking wherever possible to improve service to customers
  Job Types: Full-time, Permanent
  Pay: £12.85 per hour

Additional pay:

• Bonus scheme
• Tips

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Private medical insurance
• Profit sharing
• Sick pay

Schedule:

• Weekend availability

Experience:

• Reception: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso