Job Requisition ID: 48960
Posting Date: 08/06/2025
Closing Date: 08/19/2025
Agency: Department of Innovation and Technology
Class Title: INFORMATION SERV SPECIALIST I - 21161
Skill Option: Systems Services - Information Technology - UMP Certification

PROOF OF EDUCATIONAL COURSEWORK IS REQUIRED. ACCEPTABLE PROOF OF COURSEWORK INCLUDES UNOFFICIAL TRANSCRIPTS, COPIES OF OFFICIAL TRANSCRIPTS, ACCOUNT RECORDS (INCLUDING SCREENSHOTS) OF ACADEMIC COURSEWORK, AND ANY SIMILAR DOCUMENTS CREATED BY AN ACADEMIC INSTITUTION

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Help Desk Technician I – Night Shift supporting the Illinois State Police, performing duties in the application and use of mainframe and personal computing devices. This position also assists in the diagnosis of problems reported to the Integrated Technical help Desk. Apply today to join the DoIT team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid maternity/paternity leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

WHY WORK FOR ILLINOIS?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

MINIMUM QUALIFICATIONS

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science, Systems Services, or directly related fields.

OR

• Requires satisfactory completion of an agency sponsored training program.

PREFERRED QUALIFICATIONS (IN ORDER OF SIGNIFICANCE)

• Elementary knowledge of computer systems first-level technical support in either a technical operation or help desk support environment, including troubleshooting hardware, software, and network issues.
• Elementary knowledge of Microsoft Operating Systems, including installation, configuration, troubleshooting and maintenance.
• Elementary knowledge of personal computing hardware, including laptops, desktops, mobile devices, and peripherals such as printers, scanners, tape libraries.
• Elementary knowledge of utilizing remote monitoring and management tools (RMM) or network monitoring platforms to proactively identify and resolve system or network issues.
• Elementary knowledge of Wide Area Network (WAN) and Local Area Network (LAN) issue diagnosis and support, including use of diagnostic software and escalation procedures.
• Elementary knowledge of IT security practices, including user authentication, password resets, and data access protocols to enforce agency security policies.
• Elementary knowledge of documenting technical problems and solutions in a ticket tracking system, including escalation and follow-up procedures.

• Under immediate supervision, serves as a Help Desk Technician I – Night Shift for the Department of Innovation & Technology (DoIT) supporting the Illinois State Police (ISP) performing a range of systems services of limited complexity associated with the systems supported by the Data Center Services/Integrated Technical Help Desk unit.
• Assists in the diagnosis of problems reported to the ITHD and contacts the proper vendor, system analyst, programmer analyst and support personnel depending on the problem.
• Assists higher level systems services staff.
• Assists the designated lead worker in reviewing and tracking work assignments.
• Enforces security procedures as outlined in the Data Center policy and Procedures manual and system security through the re-setting of user passwords and IDs.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures
• Performs other duties as required or assigned which are reasonably within the score of the duties enumerated above.