DESCRIPTION

We are looking for a motivated and detail-oriented Administration Generalist to join our dynamic and fast-paced team. This role involves a broad range of administrative and customer-focused tasks, including supporting contract and account management, handling customer queries, processing invoices and payments, and maintaining accurate data across systems. The successful candidate will have strong communication skills, enjoy working collaboratively across teams, and bring a high level of organisation and attention to detail. While experience in finance or insurance is a plus, it is not essential — a proactive attitude and willingness to learn are key!

REQUIREMENTS

• A minimum 2 years’ experience in an administrative role.
• Excellent written and verbal communication skills.
• Strong attention to detail and excellent organisational skills.
• A proactive team player with a positive attitude and strong interpersonal skills.
• Proficiency in Microsoft Office applications (Excel, Word, etc.)
• Experience in customer-facing roles is essential.
• Experience in insurance and/or finance would be a distinct advantage.

• Delivering professional, high-quality customer service.
• Responding to and resolving customer queries in a timely manner.
• Maintaining accurate customer and contract data in internal IT systems.
• Managing contract administration and all post-sales tasks.
• Collaborating with local sales teams and international administration colleagues.
• Supporting the insurance process, including certificate processing, updating codes, and damage handling.
• Work closely with local accounting team on tasks such as invoice processing.
• Handling company billing, refunds, payments, and related administrative tasks
• Supporting account management and ongoing account monitoring.
• Managing relationships with external stakeholders, such as resellers, customers, and service providers.
• Preparing reports as required