JOB SUMMARY

We are seeking a dynamic and experienced Operations Manager to lead our operations team. The ideal candidate will be responsible for overseeing daily operations, ensuring efficiency, and driving strategic initiatives that align with our business goals. This role requires strong leadership skills and a proven track record in management, project management, and process improvement.

Essential Duties and Responsibility Overview include the following:

• Interact with staff members at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
• Provide high-level management and operational support in performing the day-to-day operations of the company.
• Oversee a team of 6-8 staff members-processing background screening reports
• Assist in the recruiting and training process to help expand the operations department
• Be responsible for understanding and learning client specific protocols for multiple individual clients
• Conduct training and on-going mentoring to employees regarding implementing and changes to client specific screening protocols
• Handle incoming/outgoing escalations calls while coordinating and completing the screening process daily. These calls include communicating with clients, vendors and employees.
• Monitor and manage operational production from provided reports and outlined performance matrix
• Learn the configuration of the system components when packages need revised or created.
• Be flexible and available in conjunction with the needs of the business, by performing assigned tasks of varying degrees of complexity

QUALIFICATIONS

The following skills and experience are necessary to be successful in this role.

• The ideal candidate should possess a bachelor’s degree and proven experience in a management role with a focus on operations
• Previous Experience in the Background Screening industry
• Previous experience with managing and supporting a team
• Work within a team-oriented environment
• Good written & verbal communication skills
• Must be organized and possess excellent time management skills
• Strong proven training and mentoring skills
• Must be able to multi-task and work in a very fast-paced environment
• Strong customer service skills
• Good judgment and problem solving skills
• Ability to repetitively follow a multi-stepped process with the highest attention to detail

Essential Duties and Responsibility Overview include the following:

• Interact with staff members at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.
• Provide high-level management and operational support in performing the day-to-day operations of the company.
• Oversee a team of 6-8 staff members-processing background screening reports
• Assist in the recruiting and training process to help expand the operations department
• Be responsible for understanding and learning client specific protocols for multiple individual clients
• Conduct training and on-going mentoring to employees regarding implementing and changes to client specific screening protocols
• Handle incoming/outgoing escalations calls while coordinating and completing the screening process daily. These calls include communicating with clients, vendors and employees.
• Monitor and manage operational production from provided reports and outlined performance matrix
• Learn the configuration of the system components when packages need revised or created.
• Be flexible and available in conjunction with the needs of the business, by performing assigned tasks of varying degrees of complexit

The following skills and experience are necessary to be successful in this role.

• The ideal candidate should possess a bachelor’s degree and proven experience in a management role with a focus on operations
• Previous Experience in the Background Screening industry
• Previous experience with managing and supporting a team
• Work within a team-oriented environment
• Good written & verbal communication skills
• Must be organized and possess excellent time management skills
• Strong proven training and mentoring skills
• Must be able to multi-task and work in a very fast-paced environment
• Strong customer service skills
• Good judgment and problem solving skills
• Ability to repetitively follow a multi-stepped process with the highest attention to detai