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Senior Manager - Workforce Planning at Aussie Broadband
Australia, , Australia - Full Time
Skills Needed
Management Software, Lessons, Operations Management
Qualification
Graduate
Family Home Visitor Registered Nurse – Wurli Wurlinjang at Northern Territory PHN
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Health & Mobilisation Assistant, Pacific Labour Facility at Palladium Group Inc
Australia, , Australia - Full Time
Skills Needed
Excel, Technology, Powerpoint, Interpersonal Skills
Qualification
Graduate
Executive Assistant to the Head of Senior School at Canberra Grammar School
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Credit Controller - Mascot NSW at REMONDIS Australia
Australia, , Australia - Full Time
Skills Needed
Time Management, Drive, Communication Skills
Qualification
Graduate
Technical Escalation Engineer - APAC at VAST Data
Australia, , Australia - Full Time
Skills Needed
Analytical Skills, Communication Skills, Snmp
Qualification
Graduate
Senior NI IP Solution Architect at Nokia
Australia, , Australia - Full Time
Skills Needed
Elements, Mitigation Strategies, Requirements Analysis, Traceability, Presentations, Integration, Adherence, System Requirements, Customer Requirements, Workshops
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Medical Receptionist at IMED Radiology Network
Australia, , Australia - Full Time
Skills Needed
Patient Flow, Communication Skills
Qualification
Graduate
Technical Training Design & Compliance Manager at Ausgrid
Australia, , Australia - Full Time
Skills Needed
Lms, Management Skills, Assessment, Training, Training Programs, Instructional Design, Project Management Skills
Specialization
Training and assessment (tae40122 or equivalent
Qualification
Trade Certificate
Senior Named Account Executive, Melbourne at Cloudflare
Australia, New South Wales, Australia - Full Time
Skills Needed
Trust Services, Enterprise Business, New Business Opportunities, Cloud
Qualification
Graduate
Commercial Finance Analyst at Maurice Blackburn Lawyers
Australia, New South Wales, Australia - Full Time
Skills Needed
Continuous Improvement, Ownership, Enterprise, Project Delivery
Qualification
Graduate
Clinical Educator Occupational Therapy at The Royal Childrens Hospital
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Contracts Administrator at SRG Global
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Security Engineer at Ausgrid
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Conservation Officer (Indigenous Landscapes) at The Nature Conservancy
Australia, , Australia - Full Time
Skills Needed
Natural Resource Management, Groups, Excel, English, Training
Specialization
Natural resource management or similar field or equivalent combination of education and experience
Qualification
Graduate
Senior Procurement Analyst at Compass Group Australia
Australia, New South Wales, Australia - Full Time
Skills Needed
Sql, Tableau, Economics, Access, Finance
Qualification
Graduate
Cyber Security Specialist at Compass Group Australia
Australia, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Game Developer at Mode Games
Australia, , Australia - Full Time
Skills Needed
Games, Unity, Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Maintenance Coordinator at Nyrstar
Australia, , Australia - Full Time
Skills Needed
Analytical Software, Sap, Scheduling, Root, Power Bi, Maintenance Planning
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Sitecore developer-JobID ATNAU2002 at Atnis
Australia, , Australia - Full Time
Skills Needed
Web Application Development, Sitecore, Design Patterns, Communication Skills, A/B Testing, Scripting Languages, Git, Servicenow, Solid Principles, Azure
Specialization
Computer science information technology or a related field or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Manager - Workforce Planning at Aussie Broadband
Australia, , Australia -
Full Time


Start Date

Immediate

Expiry Date

08 Aug, 25

Salary

0.0

Posted On

09 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Management Software, Lessons, Operations Management

Industry

Information Technology/IT

Description

Aussie Broadband is known in Australia the most trusted telco and has won many award for our outstanding service. As we continue our growth, we know that the role of workforce planning will be key to ensuring our continued success. For this reason, we are building and expanding our capability in this area. The Senior Manager of Workforce Planning is a pivotal leadership role responsible for establishing and steering the workforce planning function at Aussie Broadband. This role demands a strategic thinker who can develop and implement sophisticated workforce strategies to optimize efficiency, manage staffing levels, and ensure our operations areas achieve their operational objectives. The incumbent will have the ability to not only build out a function but to build and select a team to deliver and collaborate extensively across departments to forecast workforce needs and align them with overarching business goals
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

  • Don’t be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun

We are proud to be a
B Corp Certified company
, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our
Pledge 1% commitment
,
sponsorship programs
and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by
HRD magazine
.

The good stuff

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
  • Discounted internet up to the value of $109 per month
  • 20% off our Mobile services
  • Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
  • Celebrating you! With monthly rewards and recognition
  • Internal training and resources for you to continue to learn, grow and achieve your career goals
  • Yearly allowance for amazing Aussie merch
  • Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you
Are you a strategic thinker with a passion for workforce planning? Do you thrive in dynamic environments and have a knack for turning data into actionable insights? If so, Aussie Broadband is looking for a Senior Manager of Workforce Planning to join our team.
We are seeking someone who can:
-

Architect and execute comprehensive workforce plans that align with our company’s strategic goals and the operational demands of our call centre.

  • Assess call volume trends and workforce data to identify trends, gaps, and opportunities for improvement.
  • Project future workforce requirements based on business growth, market dynamics, and other relevant factors to ensure optimal resource allocation.
  • Direct the creation of staff schedules and capacity plans to maximise productivity and service levels.
  • Oversee key performance indicators (KPIs) related to workforce management and use insights to enhance efficiency.
  • Collaborate with HR, operations, and finance teams to align workforce planning with business ambitions and budgetary constraints.
  • Identify and implement process improvements to elevate workforce planning and operational efficiency.
  • Deliver regular, insightful reports on workforce planning metrics and performance to senior guidance.
  • Inspire and mentor a team of workforce planning analysts, fostering a culture of continuous improvement and professional growth.
  • Establish and refine processes, driving efficiencies while setting up the workforce planning function, including selecting, building, and mentoring a team to deliver to the business.

How will you support our “Why?”
At Aussie Broadband, our values are at the core of everything we do. We are looking for someone who can bring these values to life through their work. Here’s what we’d love to see in you:
-

Knowledge of industry trends, lessons, and best practices to keep us ahead of the curve.

  • Demonstrated experience in workforce planning and operations management, preferably within a call centre environment, with at least 3 years in a senior managerial role.
  • Strong skills in workforce management software and tools (ideally Calabrio), as well as the Microsoft Office Suite and Workday.
  • Demonstrated ability to solve problems and think strategically.
  • Ability to work freely and as part of a team.
  • Quick learner who can adapt to changing situations.

Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at
careers@team.aussiebroadband.com.au

Responsibilities

Please refer the Job description for details

Senior Manager - Workforce Planning at Aussie Broadband
Australia, , Australia - Full Time
Skills Needed
Management Software, Lessons, Operations Management
Qualification
Graduate
Family Home Visitor Registered Nurse – Wurli Wurlinjang at Northern Territory PHN
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Health & Mobilisation Assistant, Pacific Labour Facility at Palladium Group Inc
Australia, , Australia - Full Time
Skills Needed
Excel, Technology, Powerpoint, Interpersonal Skills
Qualification
Graduate
Executive Assistant to the Head of Senior School at Canberra Grammar School
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Credit Controller - Mascot NSW at REMONDIS Australia
Australia, , Australia - Full Time
Skills Needed
Time Management, Drive, Communication Skills
Qualification
Graduate
Technical Escalation Engineer - APAC at VAST Data
Australia, , Australia - Full Time
Skills Needed
Analytical Skills, Communication Skills, Snmp
Qualification
Graduate
Senior NI IP Solution Architect at Nokia
Australia, , Australia - Full Time
Skills Needed
Elements, Mitigation Strategies, Requirements Analysis, Traceability, Presentations, Integration, Adherence, System Requirements, Customer Requirements, Workshops
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Medical Receptionist at IMED Radiology Network
Australia, , Australia - Full Time
Skills Needed
Patient Flow, Communication Skills
Qualification
Graduate
Technical Training Design & Compliance Manager at Ausgrid
Australia, , Australia - Full Time
Skills Needed
Lms, Management Skills, Assessment, Training, Training Programs, Instructional Design, Project Management Skills
Specialization
Training and assessment (tae40122 or equivalent
Qualification
Trade Certificate
Senior Named Account Executive, Melbourne at Cloudflare
Australia, New South Wales, Australia - Full Time
Skills Needed
Trust Services, Enterprise Business, New Business Opportunities, Cloud
Qualification
Graduate
Commercial Finance Analyst at Maurice Blackburn Lawyers
Australia, New South Wales, Australia - Full Time
Skills Needed
Continuous Improvement, Ownership, Enterprise, Project Delivery
Qualification
Graduate
Clinical Educator Occupational Therapy at The Royal Childrens Hospital
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Contracts Administrator at SRG Global
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Security Engineer at Ausgrid
Australia, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Conservation Officer (Indigenous Landscapes) at The Nature Conservancy
Australia, , Australia - Full Time
Skills Needed
Natural Resource Management, Groups, Excel, English, Training
Specialization
Natural resource management or similar field or equivalent combination of education and experience
Qualification
Graduate
Senior Procurement Analyst at Compass Group Australia
Australia, New South Wales, Australia - Full Time
Skills Needed
Sql, Tableau, Economics, Access, Finance
Qualification
Graduate
Cyber Security Specialist at Compass Group Australia
Australia, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Game Developer at Mode Games
Australia, , Australia - Full Time
Skills Needed
Games, Unity, Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Maintenance Coordinator at Nyrstar
Australia, , Australia - Full Time
Skills Needed
Analytical Software, Sap, Scheduling, Root, Power Bi, Maintenance Planning
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Sitecore developer-JobID ATNAU2002 at Atnis
Australia, , Australia - Full Time
Skills Needed
Web Application Development, Sitecore, Design Patterns, Communication Skills, A/B Testing, Scripting Languages, Git, Servicenow, Solid Principles, Azure
Specialization
Computer science information technology or a related field or equivalent experience
Qualification
Graduate
Experience Required
Minimum 2 year(s)
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