Heuss Printing has an Immediate opening for a customer facing service representative. This individual will work closely with the president and owner to exceed customer expectations. It’s not often that we have an opening for a position like this and who we work with matters!
Are you looking for a fun fast paced environment. Come join the Heuss Printing family today! We help our customers communicate effectively through: consulting, brand development, social media management, and design. Additionally we operate our own on site production facility to create objects to reinforce those brands.
We also happen to own the oldest continuously published magazine in the state The Iowan Magazine. We proudly support the preforming arts through Standing Ovation – Iowa Arts Programs as well.
The ideal candidate for this position will need to be able to work directly with customers and staff to be able to place orders quickly, efficiently, and accurately. Must have the ability to adapt to rapidly changing needs and thrive in a fast paced energetic environment where anticipating needs is critical. The ideal candidate will also need to be self directed and willing to learn and grow.

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Support sales people in task oriented work
• Manage order entry and follow through
• Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication
• Handle questions and concerns with speed and professionalism
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Prioritize work to ensure due dates are met as determined by the schedule
• Complete and maintain all required paperwork, records, documents, etc.
• Data entry and research as required to troubleshoot customer problems
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Results oriented and driven positive attitude
• Strong phone contact handling skills and active listening
• Strong Email and written communication
• Proactive problem solving
• Critical thinking, being able to anticipate customer needs
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Self Directed and Motivated
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work directly with customers to process orders

Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In perso

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Support sales people in task oriented work
• Manage order entry and follow through
• Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication
• Handle questions and concerns with speed and professionalism
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Prioritize work to ensure due dates are met as determined by the schedule
• Complete and maintain all required paperwork, records, documents, etc.
• Data entry and research as required to troubleshoot customer problems
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customer