JOB SUMMARY

Primarily provides pre-sales technical consultancy for the development and implementation of complex solutions. Utilizes broad industry knowledge and expertise in finding products and solutions to meet customer needs. Prepares detailed product specifications and designs for the development and implementation of customer solutions. Provides consultation to prospective customers during customer meetings, tours, assessments and validations. Customer-facing, capable of customer demand creation and cross-regional coordination and collaboration. Can provide post-sales technical expertise during installation and contract-fulfilment.

QUALIFICATIONS

• Typically requires a minimum of 5 years of related experience with a preferred Bachelor’s degree; or equivalent work experience
  The targeted pay range for this position in the following location is / locations are:
  United States - New York Office NYO : 125,000 - 187,000 USD / Annual
  United States - NY4 New York City : 125,000 - 187,000 USD / Annual
  Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
  The targeted pay range listed reflects On-Target Earnings or OTE, which is base pay plus commissions, and does not include equity or benefits. Equity may be offered depending on the position.

Technical Consulting and Sales Support

• Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions
• Understands and explains customer applications and business challenges
• Utilizes above average understanding of Equinix products and services to deliver pitch on Equinix solutions
• Analyzes situations and data on problems of complex scope independently
• Provides full support for assigned customers, including global deployments

Solution Design and Deliverables

• Provides technical solution design expertise to all assigned Sales account executives
• Exercises judgment to solve customer problems that are outside of standard procedures effectively
• Assists in complex RFI/P/Q preparation as requested by Sales Representatives
• Independently delivers all deliverables for the customer

Customer Service

• Communicates with customers (internal and external) in an above average, professional, friendly and effective manner, both verbally and in writing
• Assists in pre-sales efforts for all company products and services
• Provides above average technical support in sales presentations, customer meetings, and trade shows
• Able to problem solve a variety issues and execute solutions

Business and Market Expertise

• Demonstrates a strong understanding of Equinix data center, Network, and Cloud products and services
• Possesses above average industry knowledge and familiarity with the competitive landscape

Collaboration / Communication

• Develops new business opportunities and grows existing customer relationships
• Motivates internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales
• Influences the cultivation of a positive culture on the team
• Demonstrates excellent presentation skills

Team Leadership

• Supports initiatives and team projects to better the organization