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Customer Service Representative - Kaitaia at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Customer Service, Administration, Communication, Interpersonal Skills, Problem Solving, Tech Savvy, Adaptability, Proactive Attitude, Multi Tasking, Digital Platforms, Online Banking, Regulatory Matters, Face To Face Interaction, Pressure Management, Learning, Growth
Specialization
The ideal candidate should have a minimum of 2 years of experience in customer service or administration and be comfortable engaging with customers in a friendly manner. Strong communication skills and a proactive attitude towards learning and adapting to new systems are essential.
Experience Required
Minimum 2 year(s)
Product Manager - Merchant Payments at Westpac New Zealand
New Zealand, , New Zealand - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Fixed term Banking Specialist - Hamilton at Westpac New Zealand
Hamilton Branch, California, United States - Full Time
Skills Needed
Customer Centric Approach, Lending Expertise, Business Development, Credit Risk Understanding, Communication Skills, Relationship Building, Financial Services Knowledge, Tech Savvy
Specialization
Candidates should have at least 2 years of experience in the financial services industry with expert knowledge of AML and related regulations. A New Zealand Certificate in Financial Services, Level 5 (Lending strand) is desired, along with strong communication skills and the ability to manage multiple priorities.
Experience Required
Minimum 2 year(s)
Operations Associate 2 at Bank of New Zealand
, , New Zealand - Full Time
Skills Needed
Attention To Detail, Proactive, Team Player, Adaptable To Change, Initiative, Dynamic Environment, Project Work, Outlook, Excel, Word
Specialization
The ideal candidate should be proficient in Outlook, Excel, and Word, and possess a positive attitude towards change. They should also be a team player with attention to detail and a willingness to learn.
Digital Insights Specialist at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Adobe Analytics, Data Visualization, Stakeholder Communication, Complex Data Analysis, Adobe Marketing Cloud, Google Analytics, Reporting, Coaching, Training, Digital Performance, Optimization, Insights Generation, Self Service Enablement, Subject Matter Expertise, Digital Experience
Specialization
Candidates should have 2+ years of experience with Adobe Analytics and the ability to visualize data effectively. Additional experience with other Adobe Marketing Cloud products and Google Analytics is advantageous.
Experience Required
Minimum 2 year(s)
Relationship Manager at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Relationship Management, Customer Service, Business Development, Networking, Market Research, Compliance, Corporate Lending, Stakeholder Engagement, Interpersonal Skills, Communication Skills, Business Insight, Industry Knowledge, Growth Mindset, Ambition, Product Knowledge, Credit Knowledge
Specialization
Strong relationship skills and corporate lending experience are essential for success in this role. A deep understanding of the corporate business sector and the ability to engage with stakeholders is also required.
Experience Required
Minimum 5 year(s)
Relationship Manager at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Relationship Management, Customer Service, Business Lending, Stakeholder Engagement, Interpersonal Skills, Communication Skills, Networking Skills, Product Knowledge, Credit Knowledge, Compliance Knowledge, Business Insight, Corporate Sector Understanding, Market Research, Strategic Advice, Growth Mindset, Ambition
Specialization
Strong relationship management skills and business lending experience are essential for this role. A deep understanding of the corporate sector and the ability to provide strategic advice will be critical to your success.
Experience Required
Minimum 5 year(s)
Bank Manager - Canterbury at Westpac New Zealand
Spring, Texas, United States - Full Time
Skills Needed
Bank Management, Leadership, Interpersonal Skills, Networking, Communication Skills, Financial Services Knowledge, Consumer Lending, Business Lending, Coaching Ability, Local Area Knowledge
Specialization
Candidates should have proven experience as a bank manager and a deep understanding of the financial services industry. A business tertiary qualification and FA qualification are preferred, along with demonstrated coaching ability.
Experience Required
Minimum 5 year(s)
Delivery Lead - Contractor at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Project Management, Risk Management, Agile Methodology, Stakeholder Management, Communication Skills, Financial Management, Resource Management, Change Management, Business Transformation, Technical Implementation, Vendor Management, Customer Experience, Operational Processes, Data Analysis, Pricing Tools, Lending Experience
Specialization
Candidates should have a strong understanding of the project management lifecycle and experience in leading complex business and technical change projects. Familiarity with Agile methodology and experience in fintech or banking lending is preferred.
Experience Required
Minimum 5 year(s)
Business Banking Manager at Westpac New Zealand
Whangārei, Northland, New Zealand - Full Time
Skills Needed
Customer Service, Credit Risk, Credit Analysis, Business Lending, Communication, Initiative, Finance, Accounting
Specialization
We’re looking for someone who is passionate about delivering exceptional service to business customers and has a solid understanding of Credit Risk and experience in Credit Analysis. A tertiary qualification in Finance or Accounting is preferred.
Experience Required
Minimum 2 year(s)
Business Manager at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Customer Service, Credit Risk, Credit Analysis, Business Lending, Communication Skills, Initiative, Ownership, Willingness To Learn
Specialization
Candidates should have a strong understanding of credit risk and prior credit analysis experience. A tertiary qualification in finance or accounting is preferred, along with a passion for business banking.
Experience Required
Minimum 2 year(s)
Small Business Partner at Bank of New Zealand
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Lending Experience, Business Financials, Business Development, Relationship Building, Networking, Customer Satisfaction, Credit Risk Management, Proactive Communication, Market Knowledge, Team Collaboration, Problem Solving, Self Motivation, Agility, Customer Goals, Trust Building, Community Engagement
Specialization
Proven lending experience and understanding of business financials are required, along with business development experience. Candidates should enjoy networking and building relationships within the business community.
Experience Required
Minimum 2 year(s)
Business Analyst at Bank of New Zealand
, , New Zealand - Full Time
Skills Needed
Business Analysis, Stakeholder Collaboration, Requirements Gathering, Digital Transformation, Problem Solving, Data Analysis, Process Mapping, Lending Origination Systems, Regulatory Compliance, Customer Experience, Agile Methodologies, Documentation, Technology Modernization, System Integration, Communication Skills, Collaboration Skills
Specialization
Candidates should have a proven track record supporting IT projects through structured analysis and stakeholder collaboration. Experience in gathering and refining business and technical requirements, as well as understanding regulatory and compliance requirements in the New Zealand banking sector, is essential.
Experience Required
Minimum 5 year(s)
Platform Lead at Bank of New Zealand
North Dunedin, Otago Region, New Zealand - Full Time
Skills Needed
Customer Centric Mindset, Vision & Strategy Definition, Roadmap Ownership & Prioritisation, Stakeholder Alignment & Communication, Technical & Product Knowledge, Adaptability & Growth Mindset, People Leadership
Specialization
Candidates should possess a customer-centric mindset and a solid understanding of modern engineering practices. Strong product leadership skills and the ability to communicate effectively with stakeholders are essential.
Experience Required
Minimum 5 year(s)
Head of Enteprise Payments at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Payments Industry Experience, Stakeholder Management, Governance, Risk Management, Leadership, Team Building, Influencing, Collaboration, Innovation, Customer Focus, Strategic Direction, Operational Risk Management, Financial Performance, Vendor Management, Regulatory Engagement, Integrated Banking Solutions
Specialization
Candidates should have significant experience in the payments industry and a deep understanding of the payments landscape. Strong governance, risk management capabilities, and proven leadership skills are essential.
Experience Required
Minimum 10 year(s)
Senior Manager Risk, Compliance and Quality Assurance at Westpac New Zealand
New Zealand, , New Zealand - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Head of Financial Performance and Insights at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Financial Strategy, Analytical Capability, Team Management, Performance Insights, Collaboration, Leadership, Time Management, Prioritization, Influencing, Mentoring, Resilience, Continuous Improvement, Commercial Mindset, Psychological Safety, Stakeholder Management, Reporting
Specialization
The ideal candidate will have proven experience in developing financial strategy within large organizations, preferably in banking. Strong analytical skills and the ability to manage finance teams while fostering a collaborative culture are essential.
Experience Required
Minimum 10 year(s)
AML Consultant - 1 Year Fixed Term at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Customer Service, Problem Solving, Communication Skills, Kyc, Aml Compliance, Attention To Detail, Collaboration, Resilience
Specialization
Candidates should have proven experience in customer service roles, particularly in financial institutions, and a strong understanding of KYC and AML compliance requirements. Excellent communication skills and the ability to remain calm under pressure are essential.
Experience Required
Minimum 2 year(s)
Head of Performance and Insights at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Performance Management, Data Analysis, Insights Generation, Leadership, Strategic Thinking, Communication, Problem Solving, Team Collaboration, Financial Acumen, Project Management, Customer Focus, Analytical Skills, Stakeholder Engagement, Adaptability, Decision Making, Innovation
Specialization
Candidates should possess strong knowledge and experience in performance management and data analysis. A proven track record in leadership and strategic thinking is essential.
Experience Required
Minimum 5 year(s)
Senior Full Stack Developer at Bank of New Zealand
, , New Zealand - Full Time
Skills Needed
Java, Spring Boot, Microservices, Apis, Kubernetes, Docker, Api Security, Relational Databases, Aws, Agile, Code Reviews, Unit Testing, Integration Testing, Collaboration, Mentoring, Problem Solving
Specialization
Candidates must have experience in designing and maintaining RESTful APIs using Java and Spring Boot, along with knowledge of Kubernetes and Docker. Familiarity with API security standards and relational databases is also essential.
Experience Required
Minimum 5 year(s)
Customer Service Representative - Kaitaia at Westpac New Zealand
, , New Zealand -
Full Time


Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Administration, Communication, Interpersonal Skills, Problem Solving, Tech-Savvy, Adaptability, Proactive Attitude, Multi-tasking, Digital Platforms, Online Banking, Regulatory Matters, Face-to-Face Interaction, Pressure Management, Learning, Growth

Industry

Banking

Description
Customer Service Representative, Kaitaia Westpac Kaitaia Branch Full time, Permanent position Monday to Friday Mō te tūranga | About the Role Creating Better Futures Together. This is who we are, what we do, and why we come to work every day. As a Customer Service Representative, you'll be the frontline expert for our customers, connecting with them in moments that matter. You can expect a dynamic and fast-paced environment, with a steady stream of varied and sometimes challenging customer queries. You'll provide timely and accurate solutions for things like online banking issues, card disputes, as well as complex AML or other regulatory matters, often under tight deadlines. Face-to-face customer interactions will require you to think on your feet, remain composed under pressure, and consistently deliver a positive, professional experience. Nā tāu rourou | What will you bring? We’re looking for customer-focused individuals who thrive in fast-paced environments and are eager to learn and grow. If you're confident speaking with customers over the phone, quick to pick up new systems, and enjoy helping people navigate digital platforms, we’d love to hear from you. What we’re looking for: Proven experience in customer service or administration (minimum 2+ years preferred) Comfortable working in person or over the phone and engaging with customers in a friendly, solution-oriented manner Quick learner with a proactive attitude and a willingness to adapt to change Tech-savvy and confident using digital tools to support customer needs Strong communication and interpersonal skills, with a genuine passion for helping others Ability to manage multiple tasks and priorities in a dynamic, evolving environment Westpac Hei Wāhi Mahi | Working at Westpac As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits, insurance discounts and superannuation scheme Career growth – we promote internal capability; we have programmes that recognise star performers Generous parental leave – and top up government paid parental leave School holiday subsidy - help you balance work and family during school holiday Environmental and community care programmes Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 6 November 2025 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.
Responsibilities
As a Customer Service Representative, you'll be the frontline expert for our customers, providing timely and accurate solutions for various customer queries. You will engage with customers face-to-face and over the phone, ensuring a positive and professional experience.
Customer Service Representative - Kaitaia at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Customer Service, Administration, Communication, Interpersonal Skills, Problem Solving, Tech Savvy, Adaptability, Proactive Attitude, Multi Tasking, Digital Platforms, Online Banking, Regulatory Matters, Face To Face Interaction, Pressure Management, Learning, Growth
Specialization
The ideal candidate should have a minimum of 2 years of experience in customer service or administration and be comfortable engaging with customers in a friendly manner. Strong communication skills and a proactive attitude towards learning and adapting to new systems are essential.
Experience Required
Minimum 2 year(s)
Product Manager - Merchant Payments at Westpac New Zealand
New Zealand, , New Zealand - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Fixed term Banking Specialist - Hamilton at Westpac New Zealand
Hamilton Branch, California, United States - Full Time
Skills Needed
Customer Centric Approach, Lending Expertise, Business Development, Credit Risk Understanding, Communication Skills, Relationship Building, Financial Services Knowledge, Tech Savvy
Specialization
Candidates should have at least 2 years of experience in the financial services industry with expert knowledge of AML and related regulations. A New Zealand Certificate in Financial Services, Level 5 (Lending strand) is desired, along with strong communication skills and the ability to manage multiple priorities.
Experience Required
Minimum 2 year(s)
Operations Associate 2 at Bank of New Zealand
, , New Zealand - Full Time
Skills Needed
Attention To Detail, Proactive, Team Player, Adaptable To Change, Initiative, Dynamic Environment, Project Work, Outlook, Excel, Word
Specialization
The ideal candidate should be proficient in Outlook, Excel, and Word, and possess a positive attitude towards change. They should also be a team player with attention to detail and a willingness to learn.
Digital Insights Specialist at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Adobe Analytics, Data Visualization, Stakeholder Communication, Complex Data Analysis, Adobe Marketing Cloud, Google Analytics, Reporting, Coaching, Training, Digital Performance, Optimization, Insights Generation, Self Service Enablement, Subject Matter Expertise, Digital Experience
Specialization
Candidates should have 2+ years of experience with Adobe Analytics and the ability to visualize data effectively. Additional experience with other Adobe Marketing Cloud products and Google Analytics is advantageous.
Experience Required
Minimum 2 year(s)
Relationship Manager at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Relationship Management, Customer Service, Business Development, Networking, Market Research, Compliance, Corporate Lending, Stakeholder Engagement, Interpersonal Skills, Communication Skills, Business Insight, Industry Knowledge, Growth Mindset, Ambition, Product Knowledge, Credit Knowledge
Specialization
Strong relationship skills and corporate lending experience are essential for success in this role. A deep understanding of the corporate business sector and the ability to engage with stakeholders is also required.
Experience Required
Minimum 5 year(s)
Relationship Manager at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Relationship Management, Customer Service, Business Lending, Stakeholder Engagement, Interpersonal Skills, Communication Skills, Networking Skills, Product Knowledge, Credit Knowledge, Compliance Knowledge, Business Insight, Corporate Sector Understanding, Market Research, Strategic Advice, Growth Mindset, Ambition
Specialization
Strong relationship management skills and business lending experience are essential for this role. A deep understanding of the corporate sector and the ability to provide strategic advice will be critical to your success.
Experience Required
Minimum 5 year(s)
Bank Manager - Canterbury at Westpac New Zealand
Spring, Texas, United States - Full Time
Skills Needed
Bank Management, Leadership, Interpersonal Skills, Networking, Communication Skills, Financial Services Knowledge, Consumer Lending, Business Lending, Coaching Ability, Local Area Knowledge
Specialization
Candidates should have proven experience as a bank manager and a deep understanding of the financial services industry. A business tertiary qualification and FA qualification are preferred, along with demonstrated coaching ability.
Experience Required
Minimum 5 year(s)
Delivery Lead - Contractor at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Project Management, Risk Management, Agile Methodology, Stakeholder Management, Communication Skills, Financial Management, Resource Management, Change Management, Business Transformation, Technical Implementation, Vendor Management, Customer Experience, Operational Processes, Data Analysis, Pricing Tools, Lending Experience
Specialization
Candidates should have a strong understanding of the project management lifecycle and experience in leading complex business and technical change projects. Familiarity with Agile methodology and experience in fintech or banking lending is preferred.
Experience Required
Minimum 5 year(s)
Business Banking Manager at Westpac New Zealand
Whangārei, Northland, New Zealand - Full Time
Skills Needed
Customer Service, Credit Risk, Credit Analysis, Business Lending, Communication, Initiative, Finance, Accounting
Specialization
We’re looking for someone who is passionate about delivering exceptional service to business customers and has a solid understanding of Credit Risk and experience in Credit Analysis. A tertiary qualification in Finance or Accounting is preferred.
Experience Required
Minimum 2 year(s)
Business Manager at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Customer Service, Credit Risk, Credit Analysis, Business Lending, Communication Skills, Initiative, Ownership, Willingness To Learn
Specialization
Candidates should have a strong understanding of credit risk and prior credit analysis experience. A tertiary qualification in finance or accounting is preferred, along with a passion for business banking.
Experience Required
Minimum 2 year(s)
Small Business Partner at Bank of New Zealand
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Lending Experience, Business Financials, Business Development, Relationship Building, Networking, Customer Satisfaction, Credit Risk Management, Proactive Communication, Market Knowledge, Team Collaboration, Problem Solving, Self Motivation, Agility, Customer Goals, Trust Building, Community Engagement
Specialization
Proven lending experience and understanding of business financials are required, along with business development experience. Candidates should enjoy networking and building relationships within the business community.
Experience Required
Minimum 2 year(s)
Business Analyst at Bank of New Zealand
, , New Zealand - Full Time
Skills Needed
Business Analysis, Stakeholder Collaboration, Requirements Gathering, Digital Transformation, Problem Solving, Data Analysis, Process Mapping, Lending Origination Systems, Regulatory Compliance, Customer Experience, Agile Methodologies, Documentation, Technology Modernization, System Integration, Communication Skills, Collaboration Skills
Specialization
Candidates should have a proven track record supporting IT projects through structured analysis and stakeholder collaboration. Experience in gathering and refining business and technical requirements, as well as understanding regulatory and compliance requirements in the New Zealand banking sector, is essential.
Experience Required
Minimum 5 year(s)
Platform Lead at Bank of New Zealand
North Dunedin, Otago Region, New Zealand - Full Time
Skills Needed
Customer Centric Mindset, Vision & Strategy Definition, Roadmap Ownership & Prioritisation, Stakeholder Alignment & Communication, Technical & Product Knowledge, Adaptability & Growth Mindset, People Leadership
Specialization
Candidates should possess a customer-centric mindset and a solid understanding of modern engineering practices. Strong product leadership skills and the ability to communicate effectively with stakeholders are essential.
Experience Required
Minimum 5 year(s)
Head of Enteprise Payments at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Payments Industry Experience, Stakeholder Management, Governance, Risk Management, Leadership, Team Building, Influencing, Collaboration, Innovation, Customer Focus, Strategic Direction, Operational Risk Management, Financial Performance, Vendor Management, Regulatory Engagement, Integrated Banking Solutions
Specialization
Candidates should have significant experience in the payments industry and a deep understanding of the payments landscape. Strong governance, risk management capabilities, and proven leadership skills are essential.
Experience Required
Minimum 10 year(s)
Senior Manager Risk, Compliance and Quality Assurance at Westpac New Zealand
New Zealand, , New Zealand - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Head of Financial Performance and Insights at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Financial Strategy, Analytical Capability, Team Management, Performance Insights, Collaboration, Leadership, Time Management, Prioritization, Influencing, Mentoring, Resilience, Continuous Improvement, Commercial Mindset, Psychological Safety, Stakeholder Management, Reporting
Specialization
The ideal candidate will have proven experience in developing financial strategy within large organizations, preferably in banking. Strong analytical skills and the ability to manage finance teams while fostering a collaborative culture are essential.
Experience Required
Minimum 10 year(s)
AML Consultant - 1 Year Fixed Term at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Customer Service, Problem Solving, Communication Skills, Kyc, Aml Compliance, Attention To Detail, Collaboration, Resilience
Specialization
Candidates should have proven experience in customer service roles, particularly in financial institutions, and a strong understanding of KYC and AML compliance requirements. Excellent communication skills and the ability to remain calm under pressure are essential.
Experience Required
Minimum 2 year(s)
Head of Performance and Insights at Westpac New Zealand
, , New Zealand - Full Time
Skills Needed
Performance Management, Data Analysis, Insights Generation, Leadership, Strategic Thinking, Communication, Problem Solving, Team Collaboration, Financial Acumen, Project Management, Customer Focus, Analytical Skills, Stakeholder Engagement, Adaptability, Decision Making, Innovation
Specialization
Candidates should possess strong knowledge and experience in performance management and data analysis. A proven track record in leadership and strategic thinking is essential.
Experience Required
Minimum 5 year(s)
Senior Full Stack Developer at Bank of New Zealand
, , New Zealand - Full Time
Skills Needed
Java, Spring Boot, Microservices, Apis, Kubernetes, Docker, Api Security, Relational Databases, Aws, Agile, Code Reviews, Unit Testing, Integration Testing, Collaboration, Mentoring, Problem Solving
Specialization
Candidates must have experience in designing and maintaining RESTful APIs using Java and Spring Boot, along with knowledge of Kubernetes and Docker. Familiarity with API security standards and relational databases is also essential.
Experience Required
Minimum 5 year(s)
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