PERMANENT PART-TIME WORKING 0.6FTE - DAYS OF WORK WEDNESDAY TO FRIDAY.

Are you ready to make a meaningful impact in a growing healthcare team? Join us at Icon Cancer Centre, Noarlunga, where your administrative expertise will directly support patients through one of the most important journeys of their lives. As our centre expands to meet the needs of the community, we’re looking for a passionate Medical Administration Officer to help deliver exceptional care in a role that’s both professionally fulfilling and personally rewarding.

ABOUT YOU:

We are looking for an experienced Administration Officer with outstanding customer service skills to join our team. Are you proactive, personable, and passionate about delivering outstanding service? Join us if you have:

• Experience in a front-line administrative role including the use of electronic management systems.
• An understanding of Medicare and health insurance funds would be an advantage.
• Windows (or similar) programs e.g., Email, Word
• Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
• Demonstrated effective interpersonal communication and collaborative problem-solving skills when managing difficult and sensitive issues with team members, patient and their families, VMO’s and other customers.
• Excellent organisational and time management skills.
• Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve Vision and Mission of Icon.
• Ability to demonstrate a high level of resilience and emotional intelligence while working in a demanding and stressful environment. Ability to establish successful relationships with team members, patients, doctors and other customers by ensuring needs and expectations are understood and managed in a timely and effective manner thereby enhancing clinical services.
• Ongoing development of skills and knowledge by participating in training and development programs to ensure competence to meet operational needs, achieve strategic goals and engage team members in their work.

Join a team that’s passionate about delivering excellence in cancer care. If you’re ready to bring your skills to a role where every detail matters and every day makes a difference, we’d love to hear from you.

WHY THIS ROLE MATTERS

This is more than just an admin job—it’s a chance to be a trusted guide for patients navigating cancer treatment. From scheduling appointments to managing referrals and billing, you’ll be a key part of a compassionate team that ensures every patient feels supported, informed, and cared for, and the surgeon’s practice runs smoothly.

WHAT YOU’LL BE DOING

• Be the welcoming face of our centre, greeting patients and families with warmth and professionalism
• Coordinate vital treatment appointments and manage referrals across clinics and surgical services
• Provide empathetic support to patient queries, both in person and over the phone
• Ensure accurate billing and handle daily financial transactions
• Maintain up-to-date patient records and track progress throughout treatment
• Use your knowledge of medical terminology and claims processes (Medicare, Private Health Insurance, DVA) to streamline care