JOB DESCRIPTION

Human Resources Administrative Assistant (Temporary Position)
Salary Range: $20.00
Duration: Up to 6 months
Department: Human Resources
Location: Fresno Headquarters (In-Person)
Reports to: Human Resources Director
Position Summary
The Human Resources Administrative Assistant is the first point of contact for employees and visitors, providing a welcoming and professional experience at our Fresno headquarters. This role supports the Human Resources department with a variety of administrative tasks, including answering phones, greeting guests, maintaining accurate records, and processing employee documents. With a strong focus on customer service, organization, and attention to detail, this position plays an important role in keeping HR operations running smoothly and supporting a positive workplace culture. This position is a temporary position for up to 6 months.
Essential Job Functions

Front Desk & Customer Service:

• Answer and direct phone calls, greet visitors, and provide outstanding customer service to employees and guests.
• Review, scan, sort, and file incoming documents. Manage mail operations, including UPS and FedEx deliveries, and ensure prompt distribution of employee faxes and HR documents.
• Oversee the reception area and maintain the cashbox.
• Open and secure the Administration and Training entrance doors as required.
• Maintain a professional demeanor and appearance at all times while representing American Ambulance.
• Foster positive morale by demonstrating exemplary conduct, maintaining a positive attitude, and supporting clear communication with employees and vendors.

Administrative Support:

• Process and assign ride-along requests.
• Input employee certifications and documents into the HRIS system accurately.
• Process uniform vouchers and occupational health authorization requests.
• Assist with registering students, distributing class materials, and processing payments for training sessions and mandatory in-services.
• Distribute and maintain in-house uniform inventory.
• Ensure the accuracy of W-4 forms and Direct Deposit information before forwarding it to the Finance team.
• Verification of Employment for Employees.

HR Support

• Process and input returned customer survey results.
• Assist with promoting company events, training sessions, and employee benefits.
• Accepts payments and demographic information from customers
• Support the recruitment process as needed.
• Assures compliance and enforcement of all policies, procedures, processes, and protocols of the American Ambulance Employee Handbook, and Human Resources Standard Operating Procedures.
• Attend all meetings as required.

Other Job Functions
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications

• High school diploma or GED required; Associate degree or college coursework preferred.
• Bilingual (Spanish) to support our diverse workforce is required.
• One year of experience in a receptionist or administrative role required.
• Experience with HRIS or applicant tracking systems preferred
• Exceptional communication and organizational skills.
• Proficient in Microsoft Office Suite and strong typing skills (30+ WPM).
• Excellent telephone etiquette and customer service abilities.

Financial Authority

• May request equipment/supplies.
• May request the purchase of inventoried items.
• May request equipment maintenance/repairs through the department director.
• May not contract or make financial commitments on behalf of the Company.

Human Resources Authority

• May not request hiring of employees.
• May not discipline employees.
• May not approve leave of absence or changes to the workweek.

Communications Authority

• May release employee-related information as required.
• May not release Company-related information.
• May use Company letterhead.
• May not communicate with the media

Key Performance Measurements
Accuracy of HRIS entries, timeliness of document processing, customer service feedback, and support of HR initiatives
Equipment Demands
This job operates in an office environment. This position routinely uses standard office equipment such as computers, phones, copiers, and fax machines.

Emotional Demands

• Work closely with the public
• Work well with co-workers
• Work with tight deadlines under pressure
• Be confidential with privileged information

Physical Demands

• Be able to sit for prolonged periods.
• Be able to reach above shoulder level from a sitting position
• Be able to type 30 to 40 wpm or more.

Environmental Demands

• Be able to work indoors.

Position Type/Expected Hours of Work

• Full-time, Temporary position for up to 6 months, Monday-Friday, 8:00 AM to 5 PM, with a one-hour lunch and two 15-minute breaks.

Travel
There may be occasional travel for conferences, seminars, and training.

Please refer the Job description for details