CLIENT SUPPORT OFFICER (PART TIME)

• Engage in a fulfilling role that directly impacts community health services.
• Provide exceptional customer service and administrative support in a dynamic team environment.
• Contribute to the overarching goals of enhancing patient attendance and quality of care.
• Be part of a culturally sensitive organization that values and respects Aboriginal and Torres Strait Islander communities.
• Fixed term - 3 Months (Potential to extend)

POSITION OVERVIEW

The Client Support Officer plays a crucial role within the Health Services team at Mulungu Aboriginal Corporation, focusing on delivering outstanding customer service while efficiently managing client appointments, data, and claims processing. Your contributions will be vital in achieving our clinic’s objectives, enhancing patient experiences, and ensuring seamless operational functionality. You may also be required to assist with transporting clients to appointments and other services.
In this part-time, you will report directly to the Practice Manager and collaborate with various stakeholders, including healthcare professionals and community members. Your responsibilities will include medical reception duties and providing transport services to clients as needed.

CANDIDATE PROFILE

We are seeking a motivated individual who is passionate about providing excellent client support and possesses the skills and knowledge to thrive in a healthcare environment.

• Possession of a Certificate III or IV in Business Administration/Medical Reception or the willingness to obtain.
• Experience working with Aboriginal and Torres Strait Islander communities, demonstrating cultural awareness and sensitivity.
• Strong administrative skills, including proficiency in office management systems and medical reception tasks.
• Excellent interpersonal and communication abilities, both written and verbal.
• Proficient in problem-solving and capable of prioritizing workload effectively.
• Drivers Licence / Blue Card and Current Federal Police Check (within the last six months) or willing to obtain.

Your commitment to ongoing professional development and adherence to a high standard of practice will be paramount in this role. We value individuals who can maintain confidentiality, respect cultural differences, and contribute positively to our community-focused environment.

SC 6 KNOWLEDGE OF AND / OR INVOLVEMENT IN QUALITY IMPROVEMENT PROCESSES.

SC 7 Knowledge of, or ability to acquire knowledge of human resource management issues including Workplace Health and Safety, Equal Employment Opportunity and Antidiscrimination.

Please refer the Job description for details