JOB DESCRIPTION:

HR @ TD Bank is where we inspire an inclusive and engaged workforce ready for the future, where colleagues have the tools and skills to excel and grow. Strategically, we aim to be the HR employer of choice; champion and empower our colleagues, provide expert advice; and be the driving force behind TD becoming the undisputed leader in colleague experience.
HR Advice and Employee Relations are critical in providing expertise and advice on complex employment matters, interfacing with People Managers, Employees, Human Resources Business Partners, and HR Centres of Expertise (COEs) across TD. Working with our partners, we support the organization towards understanding and managing employment risk within TD’s risk tolerance, all while building a positive colleague experience across the organization.
The AVP, HR Advice and Employee Relations, is one of the core leaders in the Bank responsible for managing and advising on employment-related risks and employment risk tolerance across the enterprise:

A leader in Canadian HR Advice and Employee Relations (total team 100) who operates as a key relationship partner for HR Advice and ER stakeholders and partners such as business leaders, HRBPs, HR COE’s, enterprise control partners such as performance integrity teams, legal, risk, compliance and global physical security in:

• resolving individual employment risk situations
• advising on employment risk trends and issues and creating proactive solutions in tandem with partners
• managing high-risk employment matters in advising the organization on the best course of action in coming to a resolution or strategy
• Operationalize interaction model/ engage with organizational stakeholders, including developing and maintaining frameworks and programs to effectively manage escalations and proactive resolution decision-making
• Represent HR in a wide variety of human resources, risk, and business forums to discuss and advise on employment-related risks issues, including presenting at senior operating tables
• Support TD’s enterprise-wide employment risk tolerance and lead a team that understands and upholds this risk tolerance
• Drive HR Advice and ER operational efficiency and excellence to ensure consistent and reliable execution, reduced operational risk, and appropriate operating costs
• Lead creation and distribution of employment risk data, HR Advice and ER usage, and case type information with corresponding insights and recommendations to HR tables and businesses across Canada. This may include the development of or enhancement of methods of delivery and presentation, including dashboards and contribution to other risk-related reporting mechanisms and reporting tools across the Bank. It also will include providing insights and recommendations on an urgent basis when high-risk employment-related matters occur outside of a regular reporting cadence
• Contribute to and execute on the overall ER/Advice/HR strategy and service offering, including building the necessary talent and pipeline to support the strategy who have the technical capability to deliver efficiently / effectively / consistently
• Run a customer-focused department with legendary customer experience: lead, coach, and model customer centric practices and leadership ensuring quality service delivery at every interaction, including driving a fitter and faster interaction within Shares Services, COEs, and HRBPs with clear decision-making rights and distinct mandates
• Triage and escalate high-risk issues when identified, providing regular & relevant management updates.

Job Requirements:

• Undergraduate degree required
• 10+ years’ experience in relevant areas such as human resources, employment law, compliance, risk, and governance
• Superior business acumen and analytical capabilities – ability to synthesize complex info, consolidate and summarize information into clear, concise analysis in support of business decisions
• In-depth understanding of employment law, including the ability to interpret and apply emerging decisions into practical solutions
• Demonstrated ability to guide businesses to achieve goals, organizational awareness, and balance the viewpoints of various stakeholders, including the ability to manage escalations and apply consistency across the enterprise in resolving these escalations
• Strong operational knowledge as well as process and procedural knowledge with the ability to develop, interpret, and apply policies to execute business and strategic objectives
• Demonstrated team and process management skills with previous senior management level experience managing multidisciplinary teams and/ or functions
• Demonstrated inter-personal; organizational management; process management; and analytical skills required and ability to manage and influence effectively within a matrix environment
• Excellent interpersonal, organizational, negotiation, and communications skills, including the ability to interact with all levels across the organization
• Organizationally astute, with superior influencing, collaboration, and communication skills
• Exposure to senior operating tables and a high degree of comfort in answering to and reporting at senior tables
• Understanding of related technology requirements and needs

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details