The Business Program Manager – Service Delivery Management function sits within the Global Vendor Operations team for Microsoft’s Operations Service Center (OSC), a part of the Microsoft Business Operations (MBO) organization. The Business Program Manager is responsible for the Service Delivery management and Contract Management of our outsourced contracts and ensuring all Service Level Agreements (SLAs) are met by our vendors. In addition, the role will be the escalation point for vendor related performance, and will work across various functions such as Procurement and Finance to ensure outsource compliance, and budget management.
The successful candidate should be comfortable working within a highly matrix-driven organization, exhibit organizational, communication, judgement, and analytical skills with a customer and compliance focus.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

MINIMUM/REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement Operations, Finance or related field
• OR equivalent experience

Additional or Preferred Qualifications:

• Master’s Degree in Engineering, Business or related field AND 6+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
• OR Bachelor’s Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience (e.g., data analytics)
• OR equivalent experience
• Experience working with outsourced vendors, managing outsourced operations, and Service Level Agreements (SLAs)
• Experience driving continuous improvement projects through a proven Quality Management & Change Management methodology
• Experience drafting contract terms, including payment terms, SLAs, penalties, and technology governance
• Experience collaborating with cross functional teams

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until May 16th, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations