REQUIREMENTS:

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a client-focused mindset.
• Ability to work in a fast-paced, dynamic environment.
• Strong organisational skills and attention to detail.
• Previous experience in customer service is advantageous but not essential.
• Interest in marketing and client engagement is a plus.

IF YOU’RE READY TO START YOUR CAREER IN MARKETING AND CUSTOMER SERVICE, APPLY NOW AND HELP US DELIVER EXCEPTIONAL CLIENT EXPERIENCES!

Job Type: Full-time
Pay: From £30,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Sabbatical
• Sick pay

Work Location: In perso

ROLE OVERVIEW:

As a Junior Customer Service Specialist, you will be the first point of contact for our clients, providing excellent support, answering queries, and ensuring a smooth client experience. This role is ideal for someone who is enthusiastic about customer care and eager to develop their career in marketing support.

KEY RESPONSIBILITIES:

• Respond promptly to client inquiries via phone, email, or chat.
• Provide support and guidance to clients regarding our marketing services.
• Maintain accurate client records and update internal databases.
• Assist the marketing team with client communications and campaign follow-ups.
• Identify and escalate client concerns to the relevant teams when necessary.
• Contribute to improving customer service processes and client satisfaction.